ChannelGum - Privacy Policy

1. Introduction

This Privacy Policy explains how ChannelGum collects, uses, and protects personal data when you use the ChannelGum website and services.

ChannelGum is operated by an individual founder and acts as the data controller for the purposes of applicable data protection laws, including the GDPR. By using ChannelGum, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We collect only the minimum data necessary to operate the platform: Email address (account registration, notifications, support) 

Username (required for account creation) and optional profile information (such as a profile picture), if provided by the user, Messages and chat content (stored on the website while the account exists)

We do not store plaintext passwords. We do not intentionally collect sensitive personal data.

3. Browsing Without an Account

You can browse listings and contact sellers without creating an account.

Limited technical data (such as anonymized usage information) may be processed through analytics tools when you visit the website. Identifiable personal data is collected only when you voluntarily provide information or create an account.

4. How We Use Your Data

We use personal data only for: Account creation and management, Transaction-related communication, Customer support, Platform safety and abuse prevention. We do not use your data for marketing, advertising, or newsletters.

5. Analytics

ChannelGum uses basic Google Analytics to understand website traffic and improve the platform. No advertising features, No remarketing, No user profiling, 

IP addresses may be processed indirectly by Google Analytics in accordance with Google’s privacy practices.

6. Cookies

ChannelGum does not use cookies. Some third-party services (such as Google Analytics) may process limited technical data necessary for their operation.

7. Messages & Communications

Private messages are stored while your account exists.

ChannelGum and its escrow agents may access messages when necessary for disputes, abuse prevention, or platform safety. Messages are not shared with third parties, except where legally required.

8. Data Sharing

We may share limited data only with: Website hosting providers, Google Analytics, Email service providers (for account and support emails), Escrow agents (for transaction facilitation and disputes), Authorities, only when legally required

We do not sell personal data.

9. Data Retention

Personal data is retained only while your account exists. When an account is deleted, associated personal data is deleted or anonymized, unless retention is required by law.

10. Your Rights

You have the right to: Access your personal data, Correct inaccurate information, Request deletion of your account and personal data. Requests can be made using the contact details below.

11. Data Security

We take reasonable measures to protect personal data. However, no online service can guarantee absolute security.

11A. Children’s Privacy

ChannelGum does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data of a minor has been collected, we will take steps to delete such information.

11B. Third-Party Links

ChannelGum may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.

12. Contact

For privacy-related questions or requests, contact: 📧 channelgumteam@gmail.com

13. Changes to This Policy

This Privacy Policy may be updated from time to time. Continued use of ChannelGum means acceptance of the updated policy.